Ahoum — Terms & Conditions

You are solely responsible for listings, pricing, taxes, qualifications/permits, accuracy of descriptions, and after‑sales support.

You must not make medical/clinical claims; comply with applicable laws, consumer and e‑commerce norms, and Ahoum policies.

All interactions with seekers must be safe, non‑discriminatory and professional; sexual harassment is strictly prohibited (see §4).

Zero‑tolerance for harassment. Prohibited conduct includes: unwanted sexual advances; repeated contact after refusal; sexual comments about body/appearance; sharing sexual content or intimate images without consent; threats, stalking, doxxing, blackmail; hate speech or discrimination (including gender/sex, caste, religion, orientation); and any non‑consensual, exploitative or grooming behavior. We act on reports, up to account suspension/ban and escalation to law enforcement where appropriate.

Consent & boundaries. Consent must be clear, informed, and reversible. Never assume consent; it may be withdrawn at any time. Sex or sexual contact is never owed.

Dating‑adjacent features. If Ahoum offers discovery/connection features, you must: use your real age; avoid fake profiles/scams; never solicit money under false pretenses; and never post or request explicit content. We may restrict or remove accounts for on‑ or off‑platform conduct that poses safety risks (e.g., violence, sexual offences, trafficking, stalking). Background checks—if any—are limited, not comprehensive, and not a safety guarantee. Do not rely on them for your safety.

Reporting & action. Use in‑app Block & Report or write to [email protected] with evidence (screenshots, order IDs). We may notify complainants of outcome where lawful, remove content, and cooperate with authorities.

Your content. You retain IP in content you share and grant Ahoum a worldwide, non‑exclusive, royalty‑free license to host, display, adapt and moderate it to operate and improve the Services. We may remove unlawful or policy‑violating content.

Third‑party content. We don’t control user/third‑party content and don’t guarantee it will be harmless or accurate—access at your own risk.

IP claims. Send takedown notices to [email protected] with required particulars; we may remove content and notify the uploader.

Platform stance: For courses and e‑commerce/marketplace orders, refunds, returns, exchanges, reschedules, and make‑goods are at the sole discretion of the independent facilitator/seller per their policy; Ahoum only provides the medium to raise grievances and facilitate communications. Where a facilitator/seller approves a refund, it is processed to the original method or to Ahoum Wallet if the original route is unavailable.

Ahoum‑provided services: All other transactions for any services provided by Ahoum within the app are non‑refundable. (This includes subscriptions, promotions, and Blessings—see §6.4.)

Operational notes: Some categories may be non‑returnable (e.g., perishable/hygiene or made‑to‑order). Return pickups, quality checks, partner confirmations, and documentary evidence (e.g., unboxing videos) may be required.

How to raise a grievance: Use Orders/Bookings → Help, or email [email protected] with order ID, issue, and evidence. We route it to the facilitator/seller and assist with updates. (Decision‑making remains with the facilitator/seller.)

Provide accurate profile info; meet tech/attendance requirements; respect IP and privacy; follow community rules; honor consent and boundaries in experiential practices.

Understand that all course refunds/reschedules are at facilitator discretion; Ahoum only mediates communication.

Availability: Ahoum CRM is only for facilitators to manage seeker leads/clients, schedules, notes, invoicing, and communications. Seekers do not receive CRM access.

Data roles. For seeker/client data a facilitator enters, the facilitator is typically the data fiduciary/controller; Ahoum acts as processor per these Terms and any Data Processing Addendum we provide.

Facilitator duties: Provide lawful notice/consent to your clients; upload only data strictly necessary for service delivery; avoid storing special‑category/sensitive data unless lawfully justified and consented. No spam/bulk messages without consent; honor opt‑outs and DND norms; keep your CRM login/device secure; configure role‑based access for your team. Export/backup your own records as needed; delete data you no longer need; respond to seeker rights requests (Ahoum will reasonably assist). Do not upload illegal or infringing content; no scraping, re‑selling, or using CRM to build competing services.

Ahoum duties. We provide the tool, maintain security controls, logs, and backups, and process data per your instructions and applicable law. We may suspend CRM/App access for abuse, safety, or legal reasons.

Liability. The CRM is provided “as is”; we do not guarantee outcomes (conversion, deliverability, or revenue). You remain responsible for your obligations to your clients.

As‑is. The Services (including CRM, marketplace, courses, chat/video, and Blessings) are provided “as is” to the maximum extent permitted by law; we do not warrant uninterrupted, error‑free access or endorse third‑party content.

No damages. To the fullest extent permitted by law, Ahoum shall have no liability of any kind—whether direct, indirect, incidental, special, consequential, punitive or otherwise—for losses including profits, data, goodwill, property damage, or third‑party claims arising from or related to the Services. Your exclusive remedy is to stop using the Services.

Indemnity: You agree to indemnify and hold Ahoum harmless from third‑party claims arising from your unlawful use or breach of these Terms.

Governing law: Laws of India.

Arbitration: Any dispute not resolved informally within 30 days shall be finally resolved by arbitration under the Arbitration & Conciliation Act, 1996. Any disputes can be resolved only in the courts of Bhopal, Madhya Pradesh. Language: English. A sole arbitrator will be appointed per the Act.

Courts: The courts at Bhopal, Madhya Pradesh have exclusive jurisdiction over interim relief, appointment of arbitrator(s), and enforcement of awards.

No class actions: Claims must be brought individually.